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For telephone queries please contact : 
1850 777 070 or 01 424 7605

Or by email : 
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dublinbikes top questions and top tips!

dublinbikes top questions and top tips!

(05/03/2010)

We’ve had a lot of questions, queries and comments on dublinbikes since they hit the streets in September 2009. Here are responses to the most popular queries…

What happens if a station is full and I can’t return my bike?

dublinbikes has become extremely popular since its launch in September. There are 39 Long Term Hire Card holders per bike which means demand can be high. As a result, some stations are busier than others and you may find that a station is full when you get there and you are unable to return the bike you have on rent. In this case, log in at the terminal with either your Long Term Hire Card or 3 Day Ticket and you will be given 15 minutes free of charge to get to the nearest station with available stands and a list of nearby stations with availability. There is also a map on the back of every terminal to help you find the closest or handiest station for you.

How do I lock the bike?

Each db comes with an anti theft lock (you can find it in the basket). It is always advised to lock your db back into a stand at a station, however if you need to lock it for a short period, follow the steps below:

  • Take the wire lock out of the basket, wrap it around a fixed object :

verrou1

  • Place it in the holder, located beside the metal stand-lock :

verrou2

  • When correctly pushed in, a key is released (located on the right of the lock). To release the db, put the key back in its holder and gently turn clockwise. This will release the wire lock and you can place it back in the basket :

verrou3

The db you rent is your responsibility until you lock it back into a stand.

Are helmets provided?

dublinbikes does not provide helmets. If you wish to wear a helmet, you must bring this yourself. We recommend you are safety conscious at all times when cycling in Dublin. Road Safety Guidelines and advice can be found here.

How long do I have to wait before I can take another db?

When you lock a db back into a stand, you must wait 5 minutes before taking another.

Are the saddles adjustable?

The saddles are adjustable and should be fixed to the correct height for you before you start your journey. Follow the steps below:

  • The lever to adjust the saddle is located just under the saddle :

selle 1

  • Release the lever by pulling it back :

selle 2

  • The saddle can now be moved up or down depending on the height you need :

selle 3

  • Push the lever back fully to secure the saddle :

Selle 4

  • Even if the saddle is already at the correct height, release the lever and check it is under sufficient tension in that it should take reasonable force to reclose it. Rotating the circular thumbnut on the left hand side alters the tension on the lever making it easier or more difficult to close. This needs to be used to adjust the force required to close the lever to an appropriate level and to ensure the saddle will stay at the desired height.

Thumbnut

How can I check the availability of stands and bikes at stations?

There are 2 ways to check this. First is on the dublinbikes station map online: http://www.dublinbikes.ie/All-Stations/Station-map

Secondly, for iPhone users, there is a free dublinbikes application called A Bike Now. ( www.abikenow.com)

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