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View the Terms & Conditions

 
     

Can I have a Just Eat dublinbikes Annual Card and a Leap Card associated with my account at the same time?

No. You can only have one card associated with your account at any given time, either a Just Eat dublinbikes Annual Card or a Leap Card.

What can I do to avoid ‘Card Clashes’?

When taking out a bike at a station terminal Just Eat dublinbikes card holders should hold their associated card (Bike-share membership card or LEAP Card) up to the card reader on its own, and not in a wallet or purse containing other cards to avoid potential ‘card clashes.’ Holding a purse or wallet up to the reader will likely result in a message saying that their subscription is not associated with their card and they will not be able to proceed due to interference from other cards.
If a member is receiving this message even after removing their card from a wallet of purse, then they should contact the dublinbikes Call Centre on 1850 777 070.

Can I pay for my Just Eat dublinbikes membership card annual renewal, 3-day ticket and bike journey costs at www.leapcard.ie?

No. You will continue to use www.dublinbikes.ie to pay for all costs relating to usage and membership.

Will I use www.leapcard.ie for any service relating to Just Eat dublinbikes?

No. For convenience LEAP Card just allows you to use the one card for journeys taken on covered public transport modes and the bike-share scheme.

How do I associate and use a Leap Card to access Just Eat dublinbikes?

You can associate your Leap Card with Just Eat dublinbikes by subscribing using your credit card/debit card or via direct debit. Once your subscription has been processed and your account created, you will receive an email containing instructions on how to access Just Eat dublinbikes. You will need to scan your Leap Card at a Just Eat dublinbikes station terminal and follow the steps outlined in the email to associate your Leap Card. Once associated, your Leap Card will operate instead of your Just Eat dublinbikes annual card. Your Just Eat dublinbikes annual card will then become un-usable.

Can Just Eat dublinbikes affect the balance on my Leap Card e-purse?

Just Eat dublinbikes has no access whatsoever to the e-purse on your Leap Card. You cannot make payments to Just Eat dublinbikes via your Leap Card. The card is used solely for identification purposes to identify the holder as the Just Eat dublinbikes account holder in conjunction with your PIN. Any queries in relation to your Leap Card Purse balance should be addressed to Leap Card Customer Care 1850 824 82.

How will my account be debited?

Subscription for the 3 Day Ticket costs €5, which is debited from your account at the end of the subscription period. The Annual Card costs €25 and is taken from your credit card, or your bank account by direct debit. Please note that VISA Electron and Laser Maestro debit cards are not accepted.

On subscription, you also authorise the provider to request a €150 guarantee from your account. This amount will not be debited unless the bike is not returned after a period of 24 hours.

Both subscriptions allow you to rent a bike as many times as you wish during the period covered by your subscription. However, if you exceed the first half hour which is free, the service charge is debited at the end of the subscription period (in the case of the 3 Day Ticket), or monthly (in the case of the Annual Card).

How do I associate and use a Leap Card?

You can associate your Leap Card with Just Eat dublinbikes by subscribing using your credit card/debit card or via direct debit. Once your subscription has been processed and your account created, you will receive an email containing instructions on how to access Just Eat dublinbikes. You will need to scan your Leap Card at a Just Eat dublinbikes station terminal and follow the steps outlined in the email to associate your Leap Card. Once associated, your Leap Card will operate instead of your Just Eat dublinbikes annual card. Your Just Eat dublinbikes annual card will then become un-usable.

When is the guarantee debited?

The guarantee (€150) is only debited in the event of theft or failure to return the bike within 24 hours. In the event of a problem, you can contact the Call Centre on 1850 777 070.

How do I pay for usage after the free half-hour?

If you have selected an Annual Card, your account will be debited once a month for any service charged incurred.
If you opt for a 3 Day Ticket and you use Just Eat dublinbikes for more than half an hour per journey, the charge is automatically debited from your credit card at the end of the subscription period.

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