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Stations and bikes (dbs)

What are stands at the stations for? How are the dbs locked? The FAQ provides you with information on the stations, their operation and the design of dbs.

What happens if a station is full and I can’t return my bike?

dublinbikes has become extremely popular since its launch in September. There are 39 Long Term Hire Card holders per bike which means demand can be high. As a result, some stations are busier than others and you may find that a station is full when you get there and you are unable to return the bike you have on rent. In this case, log in at the terminal with either your Long Term Hire Card or 3 Day Ticket and you will be given 15 minutes free of charge to get to the nearest station with available stands and a list of nearby stations with availability. There is also a map on the back of every terminal to help you find the closest or handiest station for you.

How do I lock the bike?

Each db comes with an anti theft lock (you can find it in the basket). It is always advised to lock your db back into a stand at a station, however if you need to lock it for a short period, follow the steps below:

- Take the wire lock out of the basket, wrap it around a fixed object.
- Place it in the holder, located beside the metal stand-lock.
- When correctly pushed in, a key is released (located on the right of the lock). To release the db, put the key back in its holder and gently turn clockwise. This will release the wire lock and you can place it back in the basket.

The db you rent is your responsibility until you lock it back into a stand.

How long do I have to wait before I can take another db?

When you lock a db back into a stand, you must wait 5 minutes before taking another.

Are the saddles adjustable?

The saddles are adjustable and should be fixed to the correct height for you before you start your journey. Follow the steps below :

- The lever to adjust the saddle is located just under the saddle
- Release the lever by pulling it back
- The saddle can now be moved up or down depending on the height you need
- Push the lever back fully to secure the saddle
- Even if the saddle is already at the correct height, release the lever and check it is under sufficient tension in that it should take reasonable force to reclose it. Rotating the circular thumbnut on the left hand side alters the tension on the lever making it easier or more difficult to close. This needs to be used to adjust the force required to close the lever to an appropriate level and to ensure the saddle will stay at the desired height.

How can I check the availability of stands and bikes at stations?

There are 2 ways to check this.

First is on the dublinbikes station map online : http://www.dublinbikes.ie/All-Stations/Station-map

Secondly, for iPhone users, there is a free dublinbikes application called AllBikesNow. (www.allbikesnow.com)

Can I use a db for more than one day?

dublinbikes allow you to rent a db for no more than 24 hours. The system has been devised for short journeys and ensures that dbs are available for all to use. If you do not return your db within 24 hours, the deposit of €150 is automatically debited from your credit card or bank account and dublinbikes will seek to recover the db.

How do the stations work?

All stations are equipped for Long Term Hire Card and 3 Day Ticket use. 15 of the 44 terminals allow you to purchase a 3 Day Ticket. Once purchased, you can use the 3 Day Ticket similar to the Long Term Hire Card to rent or return a db from any station in the network.

The stand indicates that I have not returned my db, even though I have. What should I do?

When you return your db to a station, an audio signal of 2 beeps and a green indicator light confirm that it has been locked. If this does not happen, try again. Otherwise, contact the Call Centre, giving the db and stand number and which station you are at. An advisor will instruct you on the procedure to follow.

When are you entitled to 30 free minutes?

The first half hour of every journey is free, after this a service charge applies. See Pricing Structure :

SUBSCRIPTION FEES
Long term card €10
3 day ticket €2

A guarantee of €150 is required

BIKE HIRE FEES
First ½ Hour : free
1 hour : €0.50
2 hours : €1.50
3 hours : €3.50
4 hours : €6.50
Every extra ½ Hour : €2

What’s the difference between my bike and a db?

dbs have been designed for intense city usage. Their gear system has been designed to prevent any risk of chain misalignment and the cables are integrated in the bike frame.
They are equipped with an adjustable saddle and due to their design anyone can use them from 14 years of age, minimum height 1.5M.

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Photo courtesy of dublinbikes user Eoghan Murray.

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