General questions / Frequently Asked Questions / How does it work? / Dublin

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General questions

What should I do in the event of theft or an accident? The FAQ provides you with information on all the procedures to follow in the event of a problem.

Are helmets provided?

dublinbikes does not provide helmets. If you wish to wear a helmet, you must bring this yourself. We recommend you are safety conscious at all times when cycling in Dublin. Road Safety Guidelines and advice can be found here: http://www.dublinbikes.ie/Safety/Road-Safety-Guidelines/Road-Safety-Guidelines.

I have lost my PIN, what should I do?

Holders of a Long Term Hire Card should go to the dublinbikes website. You will be sent a new PIN by email. You can also telephone the Call Centre on 1850 777 070.

Is it necessary to take out public liability insurance to use dublinbikes?

You are not insured by the provider to use dublinbikes and you do so entirely at your own risk. We advise you to take out your own public liability insurance if you do not have such a policy already in place.

What should I do if the db or my card is lost or stolen?

In the event of theft of the db, go to a Garda station immediately to report the incident. Also notify the Call Centre on 1850 777 070 immediately and send a copy of your Garda report to the following address:

JCDecaux Ireland Ltd
Unit 2 Naas Road Industrial Park, Naas Road
Dublin 12

If your Long Term Hire Card has been lost or stolen, contact the Call Centre who will deactivate your account.

What should I do if I have an accident with a db?

Notify the Call Centre on 1850 777 070 without delay. Until the db has been locked at a stand, it remains under your liability.

What are the General Conditions of Access and Use?

The General Conditions of Access and Use inform you of your rights and obligations when using the dublinbikes service. Holders of the Long Term Hire Card are obliged to accept these terms and conditions to receive their personal card. These same General Conditions of Access and Use are mandatory for holders of 3 Day Ticket subscriptions.

Are my personal details secure on the dublinbikes website?

The dublinbikes website protects your personal and confidential details; other web users will not have access to your subscription number or PIN if they try to log in after you.

Dublin joins the list of great cities to have its own bike sharing scheme, including Seville, Brussels, Vienna, Paris and many more.

www.dublincity.ie

Dublin, Ireland 08/09/2010

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